FAQ

Answers to your questions

Frequently asked questions

How do I ride Piattran?


Riding Piattran couldn’t be easier! Just give one of our friendly dispatchers a call at (217) 762-7821 and they will help you schedule each leg of your trip from start to finish.




Where do I get on Piattran at?


The answer is wherever you are! As a Demand Response transportation system, Piattran does not have bus stops but instead picks you up and drops you off at your pre-arranged destination.




What are Piattran’s Hours of Operation?


Currently, Piattran runs from 6 AM to 6 PM, Monday thru Friday. We also run the third Saturday of the month from 9:00 to 5:00




When should I schedule my ride with Piattran?


Due to the high demand for our services, 24-hour advance reservations are required although same-day requests can sometimes be accommodated. If you are scheduling transportation to arrive at a specific appointment time, it is a good idea to plan your trip as far in advance as possible.




What if I need assistance during my trip?


Piattran’s friendly and courteous driver’s will assist you and your packages in and out of the vehicle and to your door if necessary, however, we are prohibited from assisting you inside your home or in going beyond the door of your destination due to insurance regulations. If you need assistance beyond what the driver is permitted to offer, a friend or family member may travel with you at no additional charge.





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