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Frequently asked questions

How do I ride Piattran?


Riding Piattran couldn’t be easier! Just give one of our friendly dispatchers a call at (217) 762-7821 and they will help you schedule each leg of your trip from start to finish.




Where do I get on Piattran?


Wherever you are! As a Demand Response transportation system, Piattran does not have bus stops but instead picks you up and drops you off at your pre-arranged destination.




What are Piattran’s Hours of Operation?


Currently, Piattran runs from 6 AM to 6 PM, Monday thru Friday.




When should I schedule my ride with Piattran?


Due to the high demand for our services, 24-hour advance reservations are required although same-day requests can sometimes be accommodated. If you are scheduling transportation to arrive at a specific appointment time, it is a good idea to plan your trip as far in advance as possible.




What if I need assistance during my trip?


Piattran’s courteous drivers will assist you and your packages in and out of the vehicle and to your door if necessary, however, we are prohibited from assisting you inside your home or in going beyond the door of your destination due to insurance regulations. If you need assistance beyond what the driver is permitted to offer, a friend or family member may travel with you at no additional charge.




How do I pay to ride Piattran?


You can pay our drivers directly with exact fare, as our drivers do not carry change with them, or when scheduling the ride, you can ask the dispatcher to send a bill. Another option is to pay over the phone with a credit card.




Can I use my Mobility Device?


Yes. All of our vehicles are equipped with ramps or lifts to assist you in getting where you need to go. Our drivers are trained in securing all commonly used mobility devices. Let us know what kind of device you are using when you schedule a trip.




Can my Service Animal come along?


Any Service Animal is welcome to ride for free. Please let us know in advance if you will be bringing one.




How much does it cost to ride Piattran?


Check out our fares here.